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Principis Capital-
Your future capital working for you today.
 Current CustomersCustomer F.A.Q.     May 17, 2012  
 
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Principis Customer F.A.Q.

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Is this a loan?

No. This is not a loan. It is a purchase of future receivables.

Who do I call if I’m having issues processing credit card transactions?

If you’re having issues processing credit card transactions, please contact your merchant service provider.

I have questions about my existing advance, who do I call?

Please contact Principis Capital Customer Care Department for help with your existing advance or for information regarding your previous Principis Capital advances. Our Customer Care professionals can provide assistance with your requests. CONTACT INFORMATION.

Can I change my business checking account?

If you need to change your business bank account, please contact Principis Capital before doing so. Since Principis Capital retrieves a percentage of your credit card receivables from your business bank account, it is important that we are notified of any bank account changes in advance. This is to ensure that your account remains in good standing after the change is made. Please keep in mind that you’ll still need to contact your merchant processor to make the change on your credit card merchant account.

What do I do if my business will be temporarily closed?

It is our goal to ensure that your account remains in good standing. If your business will be temporarily closed, or if business is slow due to seasonal changes, please contact Principis Capital Customer Care.

How do I add an additional credit card terminal at my business location?

You must contact the credit card merchant processor if you’d like to add another credit card terminal at your business location. You will need to have your merchant ID handy when you make this call. Your new terminal must be set up under the existing merchant ID. Please call Principis Capital Customer Care Department if you have any questions about adding credit card terminals.

 

What if I sell my business?

If you plan to sell your business please contact Principis Capital Customer care before doing so. The advance must be paid in full at the time the business is sold. Principis Capital will work with you to arrange a convenient payment plan.

 

What if the location of my business changes?

If you are relocating your business, please contact Principis Capital Customer Care department before doing so.

Can I change my Merchant Service Provider?

At the inception of your cash advance you entered into an agreement with Principis Capital and your merchant service provider. To ensure that you do not violate this contract, you should not change your merchant service provider. If you have issues with the merchant service provider please call Principis Capital Customer Care Department. Many merchant processing issues can be resolved without switching your provider.

How and when can I apply to get another advance?

When the business cash advance balance is down to approximately 50% of the original balance, you can request a renewal. If there has been no significant change in your financial status, applying for another cash advance from Principis Capital is fast and easy. You do not have to wait until your existing advance is fully paid off. Please contact Principis Capital Customer Care and one of our dedicated representatives will assist you in initiating the renewal request.

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